A support and maintenance contract with ARM entitles you to uninterrupted, unlimited, global support coverage on ARM products.
If you already have a valid support and maintenance contract with ARM, and would like to submit a support request, please navigate to the Obtaining Support page to find the relevant method of contact.
If your company has licensed ARM IP such as ARM processor cores or peripherals, and you require information about what support is available, then you should contact your company's internal ARM coordinator. They should be able to either provide you with the required information or pass your enquiry onto the contact given in your support and maintenance agreement with ARM.
Please sendfurther enquiries about support and maintenance to: firstname.lastname@example.org.
If your company has licensed a Mali Graphics Processor Unit and you require information about available support, contact your company's internal ARM coordinator. They should be able to either provide you with the required information or pass your enquiry onto the contact given in your support and maintenance agreement with ARM.
Please send further enquiries about support and maintenance to: email@example.com.
Over 2,000 companies use ARM Access library products, part of its family of ARM® Physical IP. As ARM’s customer base has grown, so has the diversity in needs for different levels of support. In response, two Physical IP support options are available. These options include ARM’s AccessFirst™ support program, and AccessBasic™, a baseline support program.
(Prices subject to change at any time at ARM's sole discretion)
To enroll in AccessBasic or AccessFirst support, or to discuss these options further, depending on your company's geographic location, you may contact one of the following support sales managers directly:
|North America||Marya Keegan||Marya.Keegan@arm.com||+1 408 576 1258|
|Europe, Middle East, India||Karin Benoit-Cariou||Karin.Cariou@arm.com||+33 1 39 30 47 89|
|Asia Pacific||Jang Aslam||Jang.Aslam@arm.com||+65 6728 0950|
Q. What if I want to use multiple processes - should I buy a support plan for each one?
A. Each AccessBasic Plan covers ARM's library products in one specific foundry/process, so if you are using three or more processes, AccessFirst may be your best bet. AccessFirst covers all library products in all processes, and includes additional support such as engineering meetings.
Q. If I don't use my silicon debugging allowance this year, will it accumulate for next year?
A. No. This is not allowed. Think of the allowance as an insurance plan that you use only if needed. The ARM ProcessPerfect™ Library Development Methodology for ARM Physical IP and extensive quality assurance is proved in thousands of designs. ARM does, however, recognize the challenge in turning on and analyzing the performance of complex SoC designs when they return from the fab. ARM has included consulting time in all of our support plans to provide assistance on library related issues that may arise during this critical phase of IC development.
Q. If I buy an AccessBasic Plan, can I upgrade to AccessFirst?
A. Yes, the option to upgrade to AccessFirst support is available if your needs change.
Q. Can I use your libraries even if I don't buy a support contract?
A. Yes. You can still download the current version of any ARM Access libraries any time and design with them. We've designed and priced our support plans to make them a great value for our customers and well worth the small investment in helping you be successful with our products, so we hope you will consider taking advantage of them.
Most of ARM development tools include a one year support contract with your supplier effective from date of purchase (please check the end user license agreement provided with the product for more details).
Please send further enquiries about support and maintenance to: firstname.lastname@example.org.