Customer Support & Satisfaction
Arm has become an industry leader because of our commitment to building partnerships with our customers and investing long-term in customer satisfaction and our mutual success. Furthermore, we survey every support case to measure customer satisfaction and see a high level of engagement.
Typical Customer Satisfaction Score for Arm Technical Support
Customer Support Excellence
Arm products come with extensive documentation and validation suites that are accessible whenever you need them and designed to guide you successfully through the design process.
We offer training from highly experienced experts on a wide range of Arm technology topics to help you reduce time to market and expand your employees’ knowledge and skills.
We also offer options for expert support services like design reviews and consultancy to help you reduce design risk and accelerate time to market.
If you have questions, Arm has one of the best technical support teams in the industry. We even measure our response and resolution times to ensure the fastest possible service.
Community: Our thriving community of users active in forums is a notable resource for support in all steps of the design process.
Security and Vulnerability Protection
From chip to cloud, Arm works diligently with researchers and other technology experts to provide an end-to-end approach to layered protection, coordinated disclosure, and advice on mitigation.
See details in our Security Trust Center.
We also publish the latest news, information, and updates about vulnerabilities and security exploits, and provide a four-stage reporting and validation process derived from ISO/IEC 29147.
Product Updates and Notices
In case of any errata in either Arm designs or our partners’ designs, Arm engages with partners and leverages our expertise in SoC design, investments in tools, and support for open-source software to provide fixes or workarounds.
Defect and errata documentation is published to our developer site.